Skip to content Guidelines
&
cancellation policy
Meeting Point
Customs Clearance: After clearing customs, please turn right.
Meeting Point: We will be waiting for you at Meeting Point 4.
Our assistants Wait for you there. They will help to call the driver and drop off at the car park
Beware of waiting time 60 Minutes complementory.
Keep your phone turn on after landing immediately so you can recover our call or txt.
Cancellation Policy
*Flight Delay - Upto 3 hours we can accept.
Standard Waiting Time: We offer a complimentary waiting time of 60 minutes after your flight lands in Portugal Territory.
Reservations can be modified through the self-service portal made available to the booking party at the time of booking and on their confirmation email.
The booking party must guarantee the information recorded on their reservation is accurate.
Any and all modifications to the reservation details may result in an increase of the price of the reservation which must be assumed by the booking party and are subject to availability of the service.
Modifications are subject to the cancellation policy communicated for the reservation. Once the cancellation cut off has passed, any modification will not be possible and will never result in a refund of the value of the reservation or any type of compensation to the booking party and/or user.
The booking party is the sole responsible for processing modifications to the reservation in a timely manner.
Reservations can be cancelled through the self-service portal made available to the booking party at the time of booking and on their confirmation email subject to the cancellation policy communicated at the time of booking.
Cancellation of a reservation outside 24 hours the cancellation policy will not result in a refund in any case for the value of the ride nor the value of the feature.
Unless specified at the time of booking, cancellation will be in the form of a credit voucher or coupon code for the value paid for the reservation and valid for one year from the moment of cancellation to be redeemed by the booking party on the same URL originally used for booking.
"Tour De Lisboa's Enhanced Cancellation Policy" must be selected at checkout and will allow the booking party to receive a refund for the value of the booked ride minus a penalty fee or prime established by Tour De Lisboa and communicated to the booking party at checkout. This penalty remains non-refundable in all instances.
The value of the refund will match the full amount paid for the reservation and not the full amount of the ride. Coupons and discounts applied will not be taken into consideration for the refunded amount.
Cancellation
Policy
*Flight Delay - Upto 3 hours we can accept.
Standard Waiting Time: We offer a complimentary waiting time of 60 minutes after your flight lands in Portugal Territory.
Reservations can be modified through the self-service portal made available to the booking party at the time of booking and on their confirmation email.
The booking party must guarantee the information recorded on their reservation is accurate.
Any and all modifications to the reservation details may result in an increase of the price of the reservation which must be assumed by the booking party and are subject to availability of the service.
Modifications are subject to the cancellation policy communicated for the reservation. Once the cancellation cut off has passed, any modification will not be possible and will never result in a refund of the value of the reservation or any type of compensation to the booking party and/or user.
The booking party is the sole responsible for processing modifications to the reservation in a timely manner.
Reservations can be cancelled through the self-service portal made available to the booking party at the time of booking and on their confirmation email subject to the cancellation policy communicated at the time of booking.
Cancellation of a reservation outside 24 hours the cancellation policy will not result in a refund in any case for the value of the ride nor the value of the feature.
Unless specified at the time of booking, cancellation will be in the form of a credit voucher or coupon code for the value paid for the reservation and valid for one year from the moment of cancellation to be redeemed by the booking party on the same URL originally used for booking.
"Tour De Lisboa's Enhanced Cancellation Policy" must be selected at checkout and will allow the booking party to receive a refund for the value of the booked ride minus a penalty fee or prime established by Tour De Lisboa and communicated to the booking party at checkout. This penalty remains non-refundable in all instances.
The value of the refund will match the full amount paid for the reservation and not the full amount of the ride. Coupons and discounts applied will not be taken into consideration for the refunded amount.
If you encounter any issues, feel free to reach out to us at
© 2025 Tour De Lisboa. All rights reserved.
Optimized by Seraphinite Accelerator
